Payment policy

* Customers pay directly at the hotel
* Customers pay online

+ Transfer before check-in
Customers who need to complain, can contact Hotline 0243.633.1389 for the earliest support.
The consultant will guide the customer through the necessary steps to make the payment.

* Payment policy:
- Accept payment via domestic bank transfer
- You will receive an email confirming the successful booking once we have received the payment.
- Your booking is considered complete when a successful booking confirmation e-mail is sent to your registered e-mail. It is the customer's responsibility to notify Mercy Hotel in case the booking confirmation e-mail is not received within 48 hours. We are not responsible for damages or delays arising from the customer providing the wrong e-mail address resulting in the failure to receive the booking confirmation e-mail or in the event that the customer fails to notify us when the booking confirmation e-mail is not received.