1. In case of check-out, room change
- The room is not the right type and model as at the time of booking.
- Not enough accompanying services as agreed.
- The items in the room were damaged before check-in.
- The room is not equipped with basic equipment to serve the stay as at the time of booking.
- The room is not the right type and model as at the time of booking.
- Not enough accompanying services as agreed.
- The items in the room were damaged before check-in.
- The room is not equipped with basic equipment to serve the stay as at the time of booking.
2. In case of not being able to change rooms
- Check in for a period of about 10 minutes and then report damage to equipment in the room.
- Failure to comply with and comply with regulations as directed.
3. Commitment to quality
To maintain credibility with our customers, we commit that all services are fully serviced as booked or as previously agreed in writing.
- We are not responsible for equipment in the room that is verified to be damaged when a customer has been staying for a while.
- To avoid risks, please carefully check the room and the equipment in the room before the delivery staff leaves the room.
4. Refunds
We will completely refund the cost that you have previously deposited, or will change a new room for you.