1. Booking Confirmation
- Check-in time: 14:00 PM
- Check-out time before: 12:00 AM
2. Booking Confirmation
- Mercy Hotel will contact you to confirm your booking
- The booking information will be confirmed the last time when we send you an email to confirm the booking information. Specific information such as confirmation of payment method will be emailed by us.
- The last confirmation information is exactly when you have made the payment for the reservation.
- The booked room will be guaranteed when you make a deposit in advance.
3. Increase room
- Customers wishing to increase the number of rooms booked in advance, depending on the availability of rooms, Mercy Hotel will increase the number of rooms for customers upon request (if the hotel has rooms).
- If Mercy Hotel cannot arrange additional rooms for the Customer, the Customer can share or arrange another hotel for this additional number of guests.
4. Room reduction
In case the Customer wants to reduce the number of rooms booked in advance, the Customer must notify Mercy Hotel at least 05 days before the expected arrival date.
- If the reduction is unsuccessful or you do not make the check-in on time for the reservation, you will be charged part or all of the cost of that reservation, depending on the extent.
5. Booked a room but guests didn't come
In case of booking and guests do not show up, you will not be refunded or will be refunded a small amount depending on the extent.
6. Cancellation of booking
In case a customer has completed a reservation on the website, but cannot proceed with his trip, he can contact Mercy Hotel or the hotel to cancel the reservation and leave the booking date. Terms and costs incurred in the process of cancellation, reschedule will be calculated according to the cancellation policy of each hotel (will be notified to customers during the booking process.
- Cancellation must be notified in writing via email and confirmed by Mercy Hotel prior to arrival date.